We strive to ensure your satisfaction with every order. If something goes wrong, we’re here to help. Please read our refund policy below for eligible cases and instructions.
📦 Refund for Packages Lost in Transit
If your tracking information shows that your package is “lost in transit,” you are eligible to apply for a full refund.
Should the package eventually arrive later, it’s yours to keep — no need to return it.
⏱️ Refund If Not Delivered Within 35 Days
If your order has not been delivered within 35 days of the shipment date, you may request a full refund.
And again, if the package shows up afterward, feel free to keep it — no returns necessary.
💥 Refund for Damaged Items
If your order arrives with damaged or broken items, please contact us with clear photos of the product and packaging. We’ll issue a full or partial refund based on the severity of the damage — no need to return the product.
⚠️ Important Notes
- Refund requests must be submitted within 7 days of the issue being identified (e.g. lost status, non-delivery after 35 days, or item damage).
- For faster support, please include your order number, tracking number, and photos (if applicable) when contacting us.
- Refunds will be issued to your original method of payment.
If you have any questions, feel free to contact our customer service team — we’re happy to assist!